A clearer next step for your trip in Japan.

Lost in a station? Carrying a suitcase? Looking for a restroom? Japan Help Now is a free guide that helps you work out what to do next when travel gets confusing.

Open free Web Help

No sign-up or app installation required.

Japan Help Now

Travel with confidence in Japan.

Stations & transport Luggage & restrooms Food, prayer, money & waste

This web version provides basic area guidance, Japanese questions, official resources and external map search. It does not include saved trips, notes, report submission or location access.

What you can use on the web now

Choose any of Japan's 47 prefectures and read guidance for seven travel problems in nine languages. This does not mean every local facility has been verified.

Stations & transport

Steps for transfers, exits, step-free travel and buses, with questions to show staff in Japanese.

Luggage & restrooms

Know what to check: pickup deadlines, bag size, paid-gate access and accessibility.

Food, prayer, money & waste

Practical guidance for ingredient checks, prayer spaces, ATMs, currency exchange and finding an appropriate bin.

Choose your area. Find your next step.

Choose an area
Select a prefecture. For a map search, narrow it down to a town, station or landmark.
Choose a problem
Read the next actions and show a Japanese question to staff when needed.
Check official sources or a map
Open JNTO's official travel guides, tourist information resources or external Google Maps search.

Map searches open external Google Maps. They are not an in-app verified facility list, certification, or a guarantee of availability or opening hours.

Open free Web Help

Web Help languages

The live Web Help interface

An actual screen from this Web Help. Japanese questions are ready to show to staff.

App availability

iOS / App Store: Preparing for public release
Android / Google Play: Preparing for public release

The app also includes saved places, private trip notes, Guides and Report. We are checking the latest nationwide free version. Official store links will appear here once public availability is verified. Private testing links are not listed.

A little less friction at the front desk.

Offer travelers a free starting point with Web Help. Contact us about a small QR placement or how to share the guide. Individual property listings and hotel-specific measurement require separate registration and verification.

Get in touch

Operated by Kisho Shigehisa / 重久紀章

japanhelpnow.support@gmail.com

Not an emergency or live support service. Follow current official information and signs if they differ from this guide.